Claim Instructions
Have a Claim?
We require prompt notification of any possible claims.
Call 502.585.3277
Monday – Friday: 8:00 a.m. – 5:00 p.m. EST
If your insured horse sustains any injury or sickness, take care of them FIRST and then call us. Remember that all Medical/Surgical claims are paid by reimbursement, once processed by a claims adjuster.
You may also contact the appropriate claims adjuster directly:
In an EMERGENCY:
In the case of humane euthanasia, contact your claims adjuster first. If you need assistance, we can walk you through the process. Unless otherwise specified, fatal cases require a necropsy at the insured’s expense to determine the cause of death.
Equine Mortality / Medical and Surgical CLAIMS:
If you are uncertain whether or not to report a claim, call our office 502.585.3277 and our agents can help you determine if opening a claim is necessary. It is better to report incidents to our office promptly, rather than waiting for bills to escalate; you may miss your reporting period.
Information you will need to provide:
Liability and Farm Property CLAIMS:
When property is damaged, immediately secure it from further damage if possible.
